Privacy Policy

Your Privacy is Our Priority

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data.

Last Updated: September 4, 2024

1. Introduction

Welcome to FZX POS ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use FZX POS ("the App"). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

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Personal Information

Name, email address, phone number, and physical address that you provide during registration or use of our services.

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Usage Data

Device information, IP address, browser type, operating system, and app usage statistics.

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Location Data

GPS location data collected with your explicit permission for location-based services and features.

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Payment Information

Credit card details and billing information for processing transactions securely.

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Camera Access

Permission to access camera for scanning receipts, barcodes, and uploading product photos.

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Business Data

Sales records, inventory data, customer information, and other business-related data entered into the system.

3. How We Use Your Information

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Provide and Maintain Services

To operate and maintain the FZX POS application, process transactions, and deliver core functionality.

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Improve User Experience

To personalize your experience, understand usage patterns, and enhance features based on feedback.

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Communication

To send important updates, security alerts, support messages, and promotional materials (with your consent).

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Analytics and Insights

To analyze trends, generate business insights, and improve our services through aggregated and anonymized data.

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Legal Compliance

To comply with legal obligations, prevent fraud, and protect the rights and safety of our users.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

With trusted third-party vendors who assist in operating our services (payment processors, cloud hosting, analytics).

Legal Requirements

When required by law, court order, or legal process, or to protect rights, property, and safety.

Business Transfers

In connection with a merger, acquisition, or sale of assets, with appropriate safeguards in place.

With Your Consent

When you explicitly authorize us to share your information with third parties.

5. Data Security

Enterprise-Grade Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit (SSL/TLS) and at rest (AES-256)
  • Access Controls: Role-based access and multi-factor authentication
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Secure Infrastructure: Hosted on secure, monitored cloud platforms

While we implement best practices, please note that no electronic storage method is 100% secure. We continuously work to improve our security measures.

6. Your Choices and Rights

You have the following rights regarding your personal information:

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Access & Correction

Review, update, or correct your personal information at any time through your account settings.

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Data Deletion

Request permanent deletion of your account and associated data (subject to legal retention requirements).

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Data Portability

Request a copy of your data in a structured, commonly used, machine-readable format.

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Opt-Out

Unsubscribe from marketing communications while still receiving important service updates.

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Restrict Processing

Request limitation on how we process your personal information in certain circumstances.

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Object to Processing

Object to processing of your data for direct marketing or legitimate business interests.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Active AccountsData retained while your account is active and for operational purposes
  • Inactive AccountsRetained for up to 2 years, then anonymized or deleted
  • Legal RequirementsSome data retained longer for tax, accounting, or legal compliance

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Email Support
privacy@fzxpos.com
Phone Support
+60 11-3524 9778

Mailing Address:
FZX Enterprise
3215, Lorong Serai Wangi 9/11,
Taman Serai Wangi,
09400 Padang Serai,
Kedah

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